PRIVACY POLICY

Last Updated: August 20, 2026

The Mahjong Closet (“The Mahjong Closet,” “we,” “us,” or “our”) operates this website and related services, products, membership programs, and customer experiences.

Our store is powered by Shopify, which enables us to provide our online store and related services.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, make a purchase, join The Mahjong Closet Society, sign up for communications, participate in a Closet Refresh or Vacation Drop, contact us, or otherwise interact with our services.

By using our website or services, you acknowledge that you have read and understand this Privacy Policy.

PERSONAL INFORMATION WE COLLECT

Depending on how you interact with The Mahjong Closet, we may collect or process the following categories of personal information:

Contact Information

This may include:

• Name

• Email address

• Telephone number

• Billing address

• Shipping address

• Delivery or destination information

Account Information

If you create an account or participate in The Mahjong Closet Society, we may collect information such as:

• Account login information

• Membership level

• Membership preferences

• Closet Credit balance

• Closet Refresh history

• Vacation Drop information

• Founder status or Founder number, when applicable

• Account preferences and settings

Order and Transaction Information

This may include information about:

• Products viewed

• Products added to your cart

• Purchases

• Payments

• Returns

• Refunds

• Closet Refreshes

• Vacation Drops

• Membership transactions

• Order history

Payment Information

Payments may involve information such as:

• Payment method

• Payment authorization

• Transaction information

• Billing details

Payment information is generally processed through Shopify and its payment-service providers.

Communications

We may collect information you provide when you:

• Contact customer service

• Send us an email

• Submit a form

• Request assistance with an order

• Contact us about membership

• Participate in surveys or Founder voting

• Communicate with us regarding a Closet Refresh or Vacation Drop

Device and Usage Information

We and our service providers may automatically collect information regarding your use of our website, including:

• IP address

• Browser

• Device type

• Network information

• Website activity

• Pages viewed

• Interaction with our website

• Cookies and similar technologies

HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information:

Directly From You

For example, when you:

• Make a purchase

• Create an account

• Join The Mahjong Closet Society

• Subscribe to our email list

• Complete a Closet Refresh

• Request a Vacation Drop

• Contact customer service

• Participate in Founder activities

• Submit information through our website

Automatically

Certain information may be collected automatically when you visit or use our website through cookies, pixels, analytics tools, and similar technologies.

From Service Providers

We may receive information from companies that help us operate our business, including Shopify, payment providers, shipping companies, email providers, analytics companies, and other vendors.

From Business Partners and Other Third Parties

We may receive information from marketing partners, social platforms, advertising services, or other third parties when permitted by law.

HOW WE USE PERSONAL INFORMATION

We may use personal information to:

Provide Our Products and Services

Including to:

• Process orders

• Process payments

• Arrange shipping and delivery

• Manage returns and refunds

• Operate customer accounts

• Administer The Mahjong Closet Society

• Track Closet Credits

• Process Closet Refreshes

• Coordinate Vacation Drops

• Maintain Founder records and privileges

• Provide customer support

Communicate With You

We may use your information to send communications regarding:

• Orders

• Membership

• Account activity

• Closet Credits

• Closet Refreshes

• Vacation Drops

• Founding Member privileges

• Customer-service requests

• Important policy or service updates

Marketing and Promotional Communications

If you have opted in where required, we may send you information regarding:

• New collections

• Product launches

• Society news

• Founder opportunities

• Special releases

• Early-access opportunities

• Events

• Promotions

• Other Mahjong Closet news

You may unsubscribe from promotional email communications at any time by using the unsubscribe link included in our emails.

Personalization and Improvement

We may use information to better understand how customers interact with The Mahjong Closet and to improve:

• Products

• Collections

• Website experience

• Membership services

• Customer experience

• Marketing

• Recommendations

Security and Fraud Prevention

We may use personal information to:

• Verify transactions

• Authenticate accounts

• Prevent fraud

• Protect our customers

• Protect our business

• Maintain website and payment security

• Investigate suspicious or unauthorized activity

Legal and Business Purposes

We may use personal information when necessary to:

• Comply with applicable law

• Respond to valid legal requests

• Resolve disputes

• Enforce our Terms and policies

• Protect our legal rights

• Protect the rights and safety of customers and others

HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information when reasonably necessary to operate our business.

This may include disclosures to:

Shopify

Our online store is hosted and powered by Shopify.

Shopify processes certain personal information in order to provide ecommerce, payment, analytics, personalization, and other services.

Service Providers

We may provide information to service providers that help us with:

• Payment processing

• Shipping

• Fulfillment

• Email delivery

• Website hosting

• Customer support

• Analytics

• Marketing

• Fraud prevention

• Cloud storage

• Technology services

These companies may process information only as necessary to perform services for us or as otherwise permitted by their own privacy policies and applicable law.

Shipping and Destination Providers

Information may be provided to carriers, fulfillment partners, hotels, resorts, vacation properties, or other approved destinations when necessary to complete an order or Vacation Drop.

Marketing and Advertising Partners

Where permitted by law, we may work with advertising, analytics, or marketing partners to understand customer activity and provide more relevant communications or advertising.

Depending on where you reside, you may have the right to opt out of certain targeted advertising or data-sharing practices.

Legal or Business Transactions

We may disclose information when reasonably necessary:

• To comply with law

• To respond to court orders, subpoenas, or legal process

• To investigate fraud

• To protect our business or customers

• In connection with a business sale, merger, reorganization, financing, or similar transaction

OUR RELATIONSHIP WITH SHOPIFY

The Mahjong Closet uses Shopify to provide our online store and related ecommerce services.

Information submitted through our website may be processed by Shopify and service providers working with Shopify.

Shopify may also process information regarding your interactions with our store to provide services, analytics, fraud protection, personalization, and other Shopify features.

For information about Shopify's privacy practices and consumer privacy rights, you may review Shopify's Consumer Privacy Policy and Privacy Portal.

COOKIES AND SIMILAR TECHNOLOGIES

Our website and service providers may use cookies and similar technologies to:

• Operate the website

• Remember preferences

• Maintain shopping carts

• Analyze website usage

• Improve performance

• Provide personalized experiences

• Measure advertising

• Support security and fraud prevention

Depending on your location, you may be provided with options to manage certain cookie or privacy preferences.

TARGETED ADVERTISING AND PRIVACY CHOICES

Depending on where you live, applicable privacy law may provide you with the right to opt out of certain uses of personal information for targeted advertising, sale, or sharing.

Where required, our website will provide a mechanism for exercising these rights through the Your Privacy Choices feature or other available privacy controls.

We may also recognize legally required browser-based preference signals, such as Global Privacy Control, where applicable.

THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites, social-media platforms, payment providers, or other services.

We are not responsible for the privacy, security, accuracy, or practices of third-party websites or services.

We encourage you to review their policies before providing personal information.

CHILDREN'S PRIVACY

The Mahjong Closet services are not directed to children.

We do not knowingly collect personal information from children below the age at which parental consent is required under applicable law.

If you believe a child has provided personal information to us improperly, please contact us so that we can review and, where appropriate, delete the information.

SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Please avoid sending sensitive financial or confidential information through unsecured communication methods.

DATA RETENTION

We retain personal information for as long as reasonably necessary to:

• Provide services

• Maintain customer accounts

• Administer memberships

• Fulfill orders

• Maintain business and transaction records

• Resolve disputes

• Enforce agreements

• Comply with legal, tax, accounting, or regulatory obligations

Retention periods may vary depending on the type of information and the purpose for which it was collected.

YOUR PRIVACY RIGHTS

Depending on where you live, you may have certain rights regarding your personal information.

These may include:

Right to Access or Know

You may have the right to request information about personal information we maintain about you.

Right to Delete

You may have the right to request deletion of certain personal information.

Right to Correct

You may have the right to request correction of inaccurate personal information.

Right to Data Portability

You may have the right to receive certain personal information in a portable format.

Right to Opt Out of Certain Data Uses

Depending on your jurisdiction, you may have rights regarding targeted advertising, sale, or sharing of personal information.

Right to Manage Marketing Communications

You may unsubscribe from promotional emails at any time by following the unsubscribe instructions included in the communication.

Even if you unsubscribe from marketing communications, we may still send transactional or service-related messages regarding orders, membership, accounts, Refreshes, Vacation Drops, or other services.

EXERCISING YOUR RIGHTS

To submit a privacy request or ask a question about your personal information, contact:

hello@themahjongcloset.com

We may need to verify your identity before fulfilling certain requests.

Where permitted by applicable law, you may also designate an authorized agent to submit a request on your behalf.

We will respond to valid requests in accordance with applicable law.

NON-DISCRIMINATION

We will not unlawfully discriminate against you because you exercise a privacy right available under applicable law.

INTERNATIONAL DATA PROCESSING

Shopify and other service providers may process or store information in countries other than the country in which you reside.

Where required by applicable law, appropriate safeguards may be used for international transfers of personal information.

COMPLAINTS

If you have a concern regarding how we handle personal information, please contact us at:

hello@themahjongcloset.com

Depending on your jurisdiction, you may also have the right to contact or file a complaint with an applicable privacy or data-protection authority.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes to:

• Our business

• Our services

• Our membership programs

• Technology

• Legal requirements

• Privacy practices

When we update this policy, we will update the Last Updated date above and provide any additional notice required by law.

CONTACT US

For privacy-related questions, requests, or concerns, please contact:

The Mahjong Closet

Email:
hello@themahjongcloset.com

We welcome questions regarding how your personal information is collected, used, or protected.