Refund policy

RETURN & REFUND POLICY

We want you to love what arrives from The Mahjong Closet.

Eligible unused merchandise may be accepted for return within the return window stated at the time of purchase, provided it is unused, unplayed, in original condition, and returned with all original packaging, pieces, accessories, and materials.

Certain products may be final sale, including limited releases, personalized items, gift cards, used merchandise, and other items identified as non-returnable at the time of purchase.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

Please inspect your order promptly after delivery. If an item arrives damaged, defective, incomplete, or incorrect, contact us at hello@themahjongcloset.com with your order information and photographs when applicable. We will review the issue and provide next steps.

CLOSET REFRESHES

Closet Refreshes are a Society membership benefit and are not treated as standard merchandise returns.

When completing a Closet Refresh, members return their current eligible collection using the designated Mahjong Closet packaging and return instructions. When applicable, a prepaid return label will be provided.

Returned Refresh collections must include all applicable components for the member’s tier. Missing pieces, excessive damage, loss, misuse, or damage beyond normal wear may result in replacement or repair charges.

REFUNDS

Approved refunds will generally be issued to the original payment method. Processing times may vary by financial institution.

Original shipping charges, expedited shipping charges, membership fees already processed, and other non-refundable charges are not generally refundable unless required by law or the issue resulted from an error by The Mahjong Closet.

For questions about a return or refund, contact hello@themahjongcloset.com.